"What’s so hard about measuring quality? A major problem is that the caregivers who deliver care, and the patients who receive the care, have been disengaged from the discussion about what it really is. That discussion has been ceded to governmental agencies, which have generally gotten it wrong. Doctors become frustrated because the bureaucratic version of quality doesn’t ring true, and the process of improvement gets stuck at this earliest step.
Why shouldn’t the caregivers themselves, meaning doctors and nurses, with input from patients, say what quality really is? If the doctors and patients don’t know, we are all in trouble. This sensible approach hasn’t come from any governmental authority, but rather from a regional third-party payer, Blue Cross/Blue Shield of Michigan. What has resulted is a standardized and more informed definition of quality, and also a statewide framework for quality improvement that caregivers see as reliable and useful."
MSQC members can now find the presentations and other documents from the December 11th MSQC Meeting on the website.
In January 2015, the Quality Improvement Team at the Coordinating Center reviewed fifty-two hospital Quality Improvement Summaries and corresponding attachments. The summaries outlined goals,...
The latest MSQC newsletter has just been mailed out to members, with our thoughts on the recent ProPublica surgeon scorecard, and other news.
Over the last 10 years, Blue Cross Blue Shield of Michigan, together with hospitals, physicians and care providers across the state, have collaboratively improved clinical quality, efficiency and health outcomes, saved lives and directly prevented $1.4 billion in health expenses.
We are happy to announce the launch of the new MSQC website!