Heather joined MSQC as our Administrative Assistant in April 2021 after previously supporting Dr. Englesbe in the Department of Transplant Surgery. She attended Central Michigan University and has over 14 years of experience in healthcare administration. Heather has previous experience supporting medical directors, surgeons, and fellows. Some of Heather’s responsibilities have included complex calendar management, scheduling patient appointments, preparing billing requests, and new employee on-boarding.

Heather’s primary responsibilities at MSQC include monitoring and responding to customer support emails and calls, assisting with collaborative meeting planning and execution, managing participation tracking, scheduling meetings, purchasing supplies, and account reconciliation.